- What is the difference between Surety Home and Surety Business?
- Surety Home is designed for homeowners and renters, offering security alarms, cameras, smart locks, lights, and thermostats starting at $14/month. Surety Business includes everything in Surety Home plus commercial features like business management & analytics, access control, fleet tracking, and multi-location management, starting at $22/month.
- How much does Alarm.com service cost through Surety?
- Surety Home plans start at $14/month and Surety Business plans start at $22/month. All plans are month-to-month with no activation fees or hidden charges. Optional 24/7 professional monitoring is available on all plans.
- Does Surety offer professional monitoring?
- Yes. Both Surety Home and Surety Business offer optional 24/7 professional monitoring with emergency dispatch. You can also choose to self-monitor at a lower monthly rate.
- Do I need a professional installer to use Alarm.com?
- No, but the answer depends on your equipment. Wireless sensors, cameras, and automation devices are easy for most people to install. Wired systems, hardwired cameras, thermostats, and smart door locks require a bit more handiness. Surety supports both approaches and our team is happy to help you figure out what's right for your setup.
- What is DIY Alarm.com?
- DIY Alarm.com refers to Alarm.com service providers that let you install and maintain your own equipment, rather than sending a technician to do it for you. Most Alarm.com providers are traditional security companies that handle installation. DIY providers like Surety give you the platform directly. The "do-it-yourself" part is about installation and equipment management, not the monitoring. Surety still provides optional 24/7 professional monitoring with emergency dispatch, and our support team is there to help you through installation and any technical questions along the way.
- Are there contracts or long-term commitments?
- No. Surety is month-to-month with no long-term contracts. You can cancel anytime without penalties or cancellation fees.
- Can I use my existing Alarm.com equipment with Surety?
- Yes. If you already own Alarm.com-compatible equipment, you can bring it to Surety. We're happy to support your existing setup and will do everything we can to help you get up and running.
- Can I take my equipment with me if I cancel service?
- Yes. Your equipment is yours. Surety never rents or finances equipment to you, so there's nothing to return and no one to answer to if you decide to leave. Some security companies lock customers out of their own equipment when they cancel service. We don't do that and never will.
- How does Surety compare to other Alarm.com service providers?
- Most Alarm.com providers require professional installation, long-term contracts, and charge higher monthly rates. Surety offers self-managed access at transparent, affordable prices with no contracts, no activation fees, and no hidden charges. As an Alarm.com Gold Partner, we bring deep platform expertise and a track record customers trust. Our overwhelmingly positive independent reviews reflect the reputation we've earned, and continue to work hard for.